The COVID-19 outbreak has impacted everyone in some way. At FEMME London, we care deeply about the health and safety of our employees and customers and making sure that they are as safe as possible.
As a business, we have already created a work-from-home environment for our office employees and implemented elevated health standards in our warehouse.
Some of the elevated health standards in our warehouse include:
Delays in Orders Delivery due to COVID-19
We experienced a significant increase in online orders and we have been working at the highest capacity possible to ensure we are safely processing and delivering orders. However, our local delivery partners like USPS or DHL are experiencing unprecedented volume increased and limited employee availability due to the impacts of COVID-19. We estimated there will be 3 to 5 days delay for them to deliver your orders. We appreciate your patience and understanding.
- We ship from the U.S., the U.K., Belgium or China depending on your destination countries and item stock status.
- Delivery Time = 1-5 business days processing time + shipping time. You could get the shipping option/carrier with shipping rate and delivery time when you check out.
- If you selected free shipping, please allow sufficient time with free shipping option if you need your order for events on specific date.
- Tracking link of your shipment will be sent to you via email once your order has been shipped.
- We cannot cancel an order once it has been placed. That's because our warehouse already begins processing your order for shipment.
Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept any responsibility for late deliveries due to circumstances outside of our control. We will do our best to inform you of any unexpected delay.
Stay safe, we are all in this together 💕