Important: all orders placed between January 22 and February 7th, are pre-orders. This means the orders placed during this period will ship starting February 7, in chronological order. You will receive tracking information through e-mail once your order has shipped.
FEMME London offers free shipping on all orders. Please note that all sales are final and we don't accept any returns/refunds.
Once an order is placed, it is submitted to our warehouse immediately for processing, inspection, quality control and then shipment. Therefore we are unable to cancel any orders once they are placed as we cannot disrupt the order fulfillment process.
Shipping usually takes 7-21 days depending on the destination country, and depending on the amount of orders we're currently experiencing. Please note that most items are still in production, which is why the shipping will take longer than usually.
As we work with different factories across the world, most products aren't shipped together, so if you order multiple items they may arrive separately.
Please note that additional customs fees may apply within the EU. As of July 1 2021, European customers will be charged customs fees on non-European shipments, so customs fees may be charged upon arrival. We are not responsible for these charges, please look up additional information before placing your order.
Due to recent events with COVID19, packages have to get checked thoroughly before shipping. As our products ship from China, it's possible that processing and shipping takes a bit longer than usual. This issue has affected businesses worldwide. We are not responsible for extended processing/shipping times that are caused by COVID19.
FEMME London is not responsible for extended shipping times and we are not obligated to refund if shipping takes longer than our normal time frame. We do not issue refunds for packages that USPS confirms as being delivered.